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Future Student Contact Officer (INTERNAL APPLICANTS ONLY)

Apply now Job no:502948
Area:Office of Deputy Vice-Chancellor (External Engage)
Salary (FTE):Professional Level 05 ($64,597.80 - $72,348.94)
Work type:Full Time - Continuing
Location: St Lucia, Brisbane

Office of Domestic Student Recruitment  

The Future Students Contact Centre (FSCC) sits under the Office Deputy Vice-Chancellor (External Engagement). The Centre is responsible for providing outstanding service, advice to prospective students and other stakeholders on a broad range of university topics from first enquiry through to a formal offer from the University. The Centre provides a first point of contact for domestic, undergraduate student enquiries from prospective students by email, phone (both in-and out-bound), online chats and call back bookings. The Centre is also responsible for domestic Campus Tours on the St Lucia campus and is part of the wider external engagement portfolio.

Information for Future Students may be accessed at

The role

The primary purpose of the position is to provide timely and highly accurate advice to prospective students, parents and a variety of stakeholders. The position offers information and resolutions to prospective enquiries, while also supporting areas of the university, acting as a first point of contact to reduce the need for referral. This role is a full-time position.

The person

The position relies on building partnerships with UQ Faculties, UQ Schools, prospective parents, other UQ organisational units and stakeholders to support the organisation, coordination and facilitation of engagement events with prospective students. 

The successful applicant must be willing to be flexible working outside of normal working hours throughout the year when necessary. You will possess  a high level of oral and written communication skills, developed problem solving skills with a demonstrated commitment to and enthusiasm for outstanding customer service while maintaining, excellent time management and organistaional skills.

The University of Queensland values diversity and inclusion and actively encourages applications from those who bring diversity to the University. Please refer to the University‚Äôs Diversity and Inclusion webpage ( for further information and points of contact if you require additional support.  

Accessibility requirements and/or adjustments can be directed to the contact person listed in the job advertisement.


The remuneration package will be in the range $64,597 - $72,348 p.a., plus employer superannuation contributions of 17% (total package will be in the range $75,579 - $84,648 p.a.).

Position Description

Download File 3029433_Future Students Contact Officer.pdf


To discuss this role please contact Linda Edwards at

To submit an application for this role, use the Apply button below. All applicants must supply the following documents: Cover letter, Resume and Selection Criteria responses.

For information on completing the application process click here.

Applications close: E. Australia Standard Time

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